What Kind of Onboarding and Ongoing Support Will My Referrals Receive?

Once approved, merchants receive personalized onboarding that may include:

  • Help configure terminals, POS, or gateways
  • Test transactions and training on daily processes
  • Guidance on reporting, funding schedules, and reconciliation

Host Merchant Services provides 24/7/365 support, so your referrals can reach a live team member whenever they need help. This level of service is a key reason many agents and partners choose to send their merchants to HMS.