1. The program.
Host Merchant Services (“HMS”, “we”) sends text messages to business owners and their staff who ask to hear from us. Our texts are about your inquiry or quote, your merchant account application and the documents it needs, the status of your application or account, and calls you have scheduled with us. Each text is written and sent by an HMS representative, except the automatic confirmations and the replies to HELP, STOP, START and your first text, described below. We do not send marketing or promotional texts, and we never text about loans, cash advances or other financing.
2. Who texts you.
Texts come from our toll-free number
(855) 758-0143 or from a local number assigned to your HMS representative. Every conversation identifies Host Merchant Services.
3. How you opt in.
You can agree to our texts in any of three ways. Agreeing is optional and is not a condition of any purchase.
“Can I text you at [read back the number] about your application: documents we still need, status updates and call times? The texts come from Host Merchant Services, from me or our office line, and some may be sent by an automated system. You don’t have to agree in order to buy anything from us. You’ll get one text now asking you to reply YES to confirm. Message frequency varies, message and data rates may apply, and you can reply STOP anytime to opt out or HELP for help. Our SMS terms are at hostmerchantservices.com/sms-terms. Is that OK?”
If you say yes, we send one text asking you to reply YES, and we text you only after you do. We note the date, time and number.
After you opt in on our website or in writing, your first text from us confirms your enrollment.
4. How often.
Message frequency varies with your request. Most people receive 1 to 10 messages a month while their application is open.
5. Cost.
Message and data rates may apply. Check your mobile plan for details.
6. Opting out.
Reply
STOP to any message to stop all texts from HMS, on every HMS number. We also accept STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPT OUT, or any other clear request such as “stop texting me”. You can also tell your representative, call
1-877-517-4678 or email
[email protected].
We will confirm with one final text and send nothing more. To start again, reply
START.
7. Help.
8. When we text.
Your representative texts only Monday to Saturday, 9 a.m. to 8 p.m. in your local time, and never on Sundays or holidays. Automatic replies to your own messages (for example HELP or STOP) are sent right away.
9. Carriers.
Wireless carriers are not liable for delayed or undelivered messages.
10. Your information.
Our
Privacy Policy
explains how we handle your information. No mobile information will be sold or shared with third parties for promotional or marketing purposes, and your text-messaging opt-in data and consent will not be shared with any third parties.
11. Eligibility.
You must be at least 18 and the account holder or an authorized user of the mobile number you give us.
12. Changes.
We may update these terms; the effective date above shows the current version. Your consent stays tied to the version you agreed to.
13. Contact.
250 Corporate Blvd, Suite L
Newark, DE 19702
CloudManager product signups
Effective October 28, 2026.
This section covers the CloudManager product signups text message program: texts about your signup for one of these Host Merchant Services products:
- Cloud Job Manager
- Cloud Donor Manager
- Cloud Studio Manager
- Cloud Rental Manager
- Cloud Event Manager
Who texts you. Host Merchant Services (HMS) sends these texts for the product you are signing up for, an HMS product, from a toll-free number operated by HMS.
What we text. We text a one-time verification code to confirm the mobile number on your signup for one of these products. Texts may be automated. We do not send marketing or promotional texts under this program.
Sample message. Each text starts with the name of the product you are signing up for. For example: “Cloud Job Manager: your code is 123456. It expires in 10 minutes. Reply STOP to opt out.”
How you opt in. When a product’s signup form offers texts, it does so with an optional box under the phone field that is not ticked in advance. The box names the product you are signing up for. For Cloud Job Manager it reads “Yes, Cloud Job Manager (Host Merchant Services) may text me at the number above about my signup. (optional)” and each other product uses its own name in place of Cloud Job Manager. The form also shows: “Texts may be automated. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent not required to sign up.” You do not have to tick the box to sign up. If you or our team changes the phone number on your signup, we text a one-time code to the new number when you ask for it, so you can confirm it. This code is sent whether or not you ticked the box.
How often. Message frequency varies. You get a code only when you ask for one, and no more than three codes a day to one mobile number. Each code expires in 10 minutes.
Cost. Msg & data rates may apply.
Opting out. Reply STOP to any text from us to stop texts from that number. Because one Host Merchant Services number sends signup texts for several HMS products (Cloud Studio Manager, Cloud Rental Manager, Cloud Donor Manager, Cloud Job Manager and Cloud Event Manager), STOP also stops signup texts for those other products from that number.
Help. Reply HELP for help, or contact us at [email protected] or https://hostmerchantservices.com/contact/.
Carriers. Carriers are not liable for delayed or undelivered messages.
Your information. Our Privacy Policy explains how we handle your information. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties.
The rest of these terms. The rest of these SMS Terms also applies to signup texts. For signup texts, where this section differs from sections 1 to 13 or from any other terms, this section controls.
