1. The program.
Host Merchant Services (“HMS”, “we”) sends text messages to business owners and their staff who ask to hear from us. Our texts are about your inquiry or quote, your merchant account application and the documents it needs, the status of your application or account, and calls you have scheduled with us. Each text is written and sent by an HMS representative, except the automatic confirmations and the replies to HELP, STOP, START and your first text, described below. We do not send marketing or promotional texts, and we never text about loans, cash advances or other financing.
2. Who texts you.
Texts come from our toll-free number
(855) 758-0143 or from a local number assigned to your HMS representative. Every conversation identifies Host Merchant Services.
3. How you opt in.
You can agree to our texts in any of three ways. Agreeing is optional and is not a condition of any purchase.
“Can I text you at [read back the number] about your application: documents we still need, status updates and call times? The texts come from Host Merchant Services, from me or our office line, and some may be sent by an automated system. You don’t have to agree in order to buy anything from us. You’ll get one text now asking you to reply YES to confirm. Message frequency varies, message and data rates may apply, and you can reply STOP anytime to opt out or HELP for help. Our SMS terms are at hostmerchantservices.com/sms-terms. Is that OK?”
If you say yes, we send one text asking you to reply YES, and we text you only after you do. We note the date, time and number.
After you opt in on our website or in writing, your first text from us confirms your enrollment.
4. How often.
Message frequency varies with your request. Most people receive 1 to 10 messages a month while their application is open.
5. Cost.
Message and data rates may apply. Check your mobile plan for details.
6. Opting out.
Reply
STOP to any message to stop all texts from HMS, on every HMS number. We also accept STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPT OUT, or any other clear request such as “stop texting me”. You can also tell your representative, call
1-877-517-4678 or email
[email protected].
We will confirm with one final text and send nothing more. To start again, reply
START.
7. Help.
8. When we text.
Your representative texts only Monday to Saturday, 9 a.m. to 8 p.m. in your local time, and never on Sundays or holidays. Automatic replies to your own messages (for example HELP or STOP) are sent right away.
9. Carriers.
Wireless carriers are not liable for delayed or undelivered messages.
10. Your information.
Our
Privacy Policy
explains how we handle your information. No mobile information will be sold or shared with third parties for promotional or marketing purposes, and your text-messaging opt-in data and consent will not be shared with any third parties.
11. Eligibility.
You must be at least 18 and the account holder or an authorized user of the mobile number you give us.
12. Changes.
We may update these terms; the effective date above shows the current version. Your consent stays tied to the version you agreed to.
13. Contact.
250 Corporate Blvd, Suite L
Newark, DE 19702
