Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, respond to a survey, Open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Location Information
Some of our services access and collect location information. This includes our mobile applications for workforce and fleet management, which collect precise location (GPS) information from a worker’s mobile device, and our platform’s support for GPS tracking hardware installed in company vehicles. Because location is sensitive information, we describe these practices in detail here.
These services are provided to businesses for use with their own workforce. Where a business (the “employer”) issues an account to a worker, that employer determines whether location tracking is turned on and how the resulting information is used; we collect and process the information on the employer’s behalf and in accordance with our agreement with that employer. Location tracking is turned off by default and must be affirmatively enabled by the employe
What location information we collect
From a worker’s mobile device, when location tracking is enabled and the worker has granted location permission, we collect:
From GPS tracking hardware installed in a company’s vehicles, where an employer has enabled vehicle tracking, we receive precise geographic coordinates, speed and direction of travel, the vehicle’s ignition status, the identifier of the tracking device, and, where the employer has recorded one, the worker assigned to that vehicle at the time.
From the location information we collect, we may derive additional records such as arrival and departure times at a job site, distance traveled and mileage totals, and the street address corresponding to a set of coordinates.
Separately, we collect approximate, non-precise location inferred from the IP address of visitors to our website. If you upload images to our website, please note that images can contain embedded location data (EXIF GPS); you should remove that data before uploading if you do not wish to share it.
Why we collect location information
Location information from these applications and from connected vehicle devices is used only for the following business purposes:
Recording work time. To record clock-in and clock-out events, including automatically clocking a worker in or out when their device enters or leaves a job site boundary defined by their employer.
Verifying time and attendance records. To confirm that recorded hours correspond to time spent at an assigned job site, and to resolve timekeeping and payroll disputes.
Job and dispatch management. To associate work performed with the correct job, task, or customer visit, to assign and route work, and to provide arrival and status information.
Mileage and travel reporting. To calculate distance traveled for expense, reimbursement, and billing purposes.
Safety, asset protection, and service reliability. To locate company vehicles and equipment, to alert employers when a tracking device stops reporting, and to diagnose and troubleshoot the service.
We do not sell location information, use it for advertising or marketing, use it to build advertising profiles, or share it with data brokers.
When we collect location information, including in the background
These applications collect location information periodically (by default approximately once per minute, configurable by the employer) and continue to do so while the application is closed or not in active use, so that a continuous record of a work shift can be produced. This background collection is limited as follows:
GPS hardware installed in a company vehicle reports independently of our mobile applications, while the device is powered, according to the configuration set by the employer that installed it.
Who we share location information with
The employer that administers the account. Authorized administrators, managers, and dispatchers of the business that issued the account can view worker and vehicle location, job-site arrival and departure records, and location history through the platform.
Service providers acting on our behalf. Cloud hosting and infrastructure providers that store and process the data; and mapping and geocoding providers, to which we send coordinates in order to display maps and to convert coordinates into street addresses. These providers are permitted to use the information only to perform services for us.
When required by law. We may disclose location information where we are legally required to do so, to comply with a subpoena or lawful request, or to protect the rights, property, or safety of any person.
In a business transfer. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
We do not otherwise sell, trade, or transfer location information to outside parties for their own purposes.
How long we keep location information
Individual location readings are automatically deleted after a retention period set by the employer that administers the account. The default retention period is 90 days, and an employer may choose a shorter period. Records derived from location information, such as time entries, job records, and mileage totals, are retained for as long as the employer’s account is active and as required for payroll, tax, and recordkeeping purposes.
Your choices and controls
Permission. Location permission is requested before any location information is collected, and you may decline it. You can revoke location permission at any time in your device’s operating system settings. If you decline or revoke permission, the application will continue to work, but you will need to clock in and out manually, and location-dependent features such as automatic clock-in, job-site verification, and mileage tracking will not be available.
Access and deletion. Workers can view their own location history and request deletion of their own location data within the application. You may also contact us using the details at the end of this policy to request access to, correction of, or deletion of your location information. Where the information was collected on an employer’s behalf, we may direct your request to that employer or fulfill it in coordination with them.
Employer controls. An employer can disable location tracking for its entire account at any time, which stops all collection of location information from our mobile applications.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:
https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information. For your convenience we may store your credit card information to expedite future orders, and to automate the billing process.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly. However, you will still be able to place orders.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Mobile Communications and SMS Data
Collection of Mobile Numbers: We may collect your mobile phone number when you voluntarily provide it during account registration, appointment scheduling, or when opting in to receive text message (SMS) communications from us. Providing your mobile number is optional; however, doing so allows us to send you appointment reminders, booking confirmations, and other service-related notifications.
Use of Mobile Numbers: Mobile phone numbers are used solely to deliver service-related communications that you have requested or consented to receive. We do not use mobile numbers for unsolicited marketing or promotional messaging.
Storage of Mobile Numbers: Mobile phone numbers are stored securely within our cloud infrastructure and are subject to the same data protection practices described in this Privacy Policy. We retain mobile numbers only as long as necessary to provide our services or as required by law.
Sharing of Mobile Numbers: We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us by sending us a message from our Contact page.
