Every Review, Every Channel, One Inbox

Cloud Review Manager provides a free solution for gathering customer reviews and handling reputation management all in one place. Collect customer reviews, moderate content, answer customer questions, and showcase social proof by embedding reviews directly on your company website.

Free to Run, Built for the Field

Collecting, moderating, and displaying reviews are entirely free — across every location you manage.

Nothing to Subscribe To

No plans, no tiers, and no per-review or per-location charges.

Ask How Customers Like to be Asked

Send review requests via SMS, one-off surveys, or QR codes that link straight to the review flow.

Nothing Gets By You

The reviews inbox sorts what is awaiting a response and the flag queue helps manage the moderation decisions along with a record of why the decisions were made.

One Account, All Locations

Control multiple businesses from one account with a business switcher.

Ask for Reviews However Customers Prefer

SMS Review Requests

Send review requests by SMS from a business number in a managed pool, with carrier registration handled for you.

Survey Sends

Send one-off review and survey requests to any segment of your contact list.

QR Codes

Generate QR codes with custom slugs that can direct customers to the review form.

Contact Management

Store client contact details, with suppression lists and do-not-contact records kept for compliance.

Managing Reviews

Unified Review List

Reviews are consolidated into a single list with filters for "Awaiting reply," bulk selection, and CSV export that matches the active filter.

Replies and Canned Responses

Respond to reviews publicly, or add private notes for staff.

Review Detail and Sharing

Open any review in full and share it straight to your channels.

Per-Product Reviews

A product catalog with individual reviews for each product. The same functionality (view, flag, and respond) as the main inbox is available in the catalog.

Moderation

Flag Queue

A flagged-reviews queue with the review title, reviewer, rating, and flag reason with single and bulk decisions and per-item failure reporting.

Media Moderation

Approve or reject customer photos with each decision captured in the audit trail.

Appeals

Reviewers can appeal a moderation decision, and the outcome is recorded alongside the original.

Let Customers Ask Before They Buy

Customers ask questions publicly, and you post the official business answer. Community members can answer too, and every response is labelled so shoppers know which is which.

Turn Great Reviews Into Social Proof

Embeddable Widgets

Widgets that can be embedded on your website to capture impressions and clicks for reviews.

Public Review Pages

Publish a hosted review page for your business, no website required.

Analytics

Track impressions, clicks, and review performance for every widget you publish.

Team and Compliance

Team Roles

Owner, admin, and member roles with rank-based permissions on who can manage whom.

Audit Logs

Paginated, searchable logs of key actions for compliance review.

Multi-Business

Each business keeps its own reviews, contacts, and team.

Getting Started

Create Your Account and Team

Set up your account and create a team with role-based permissions. Then add the businesses you manage to the switcher.

Import Your Contacts

Import your client list and enable suppression and do-not-contact lists.

Request Reviews

Invite clients to leave reviews through SMS messages, conduct a quick ad-hoc survey, or display a QR code that clients can scan to leave reviews.

Display Reviews That You Have Received

Display your review widget on your site or publish your public review page.

Frequently Asked Questions

Is Cloud Review Manager free to use?

Yes, collection, moderation, and display of reviews are completely free.

How do customers get asked for reviews?

Our customers have the choice of sending review request texts through dedicated business numbers, sending surveys through ad-hoc requests to batched recipients, or posting a QR code that contains a custom URL slug that will take the customer directly to the review form.

Can I reply to reviews publicly and keep notes privately?

Yes, you are able to reply to reviews using public and private communications. The private communications are only visible to employees, while public replies, including canned responses, are visible to the customer.

How is moderation handled?

A flag queue provides the review title, reviewer name, star rating, reason for flagging, and whether the review was bulk-flagged or singly flagged, with per-item failure reporting. Customer-uploaded photos also go through our media moderation system. Every moderation request and the decision made on that request is recorded to the auditing system, and a moderation decision appeal request can be made.

Can each product have its own reviews?

Yes, a product catalog can be established to allow each of your products to have its own reviews with the same flagging, viewing, and responding capabilities as the main inbox.

Can customers ask questions before buying?

Yes, this is known as Q&A. Customers are able to ask a question, and the business can post official answers, with members of the community being able to reply as well with question ownership clearly defined.

How do I show reviews on my own site?

Reviews can be displayed on your website through our embeddable review widgets. We also provide a publicly hosted page to show your reviews.

Can I manage multiple businesses?

Yes. A business switcher lets users oversee multiple businesses from one account and allows team members to be assigned roles and permissions based on rank to manage certain employees.

Ready to Create Social Proof from Customer Reviews?

Free review collection and display on your site. Sign up and start collecting reviews.