Credit and debit cards, ACH, Apple Pay, and Google Pay — online, by text message, over the phone, or at your counter.
Your logo, your colors, your domain. Residents pay the agency they recognize, not a payment vendor they don't.
Residents enroll themselves. Failed payments retry automatically and notify the resident before anything lapses.
Multi-fund splitting, settlement reports that match your general ledger, and a refund history that can't be quietly edited.
Import by CSV, scheduled SFTP, or API — with ready-made column mappings for the systems most agencies already run.
Six staff permission levels, complete audit logging, and English and Spanish.
| Typical Vendor | Cloud Bill Pay Manager | |
|---|---|---|
| Software License | Annual fee | $0 |
| Setup and Onboarding | Often billed separately | Included — we do the work |
| Contract | Multi-year, auto-renewing | Short term, with an exit |
| Resident Convenience Fee | Set by the vendor | Competitive |
| How the Vendor Earns | License plus processing | Processing only |
You’re paying twice today. We remove the first one.
Residents look up a bill by account or bill number and pay without creating an account. They get a receipt by email or text immediately. If they’d rather not think about it again, they can set up autopay or split the balance into installments themselves.
One resident payment, allocated across the funds your accounting requires — without a manual journal entry.
Every refund creates a linked record. The original transaction is never altered, so the history is permanent.
Clerks, managers, reconcilers, and viewers each see exactly what their role requires — and nothing else.
Daily settlement and batch reporting, exportable to CSV.
Every action, every user, with timestamp and IP address.
When a resident types a card number, it goes directly to the payment gateway’s secure fields — not to Cloud Bill Pay Manager. We receive a token that stands in for the card. We never see, store, or transmit the card number itself.
That architecture matters for your own compliance work: it’s what keeps a merchant agency’s annual PCI assessment at SAQ-A, roughly two dozen questions, instead of the substantially longer SAQ-D.
Twenty minutes. We'll show you the resident experience and the staff dashboard using your bill types.
We configure your branding, load your bills, and connect your payment gateway. Your team doesn't build anything.
A walkthrough for the staff who'll use it daily. Usually under an hour.
You launch with a named contact at HMS, not a ticket queue.
Because there’s no software purchase, there’s often nothing to put out to bid. Procurement rules vary by jurisdiction, and we’ll work within whatever process yours requires.
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