Property taxes, special assessments, and general fees — often in one or two heavy collection windows a year, with residents who all show up at once.
Recurring monthly billing across every household you serve. Autopay and payment plans do the heavy lifting, and the volume is steady enough to reconcile daily.
Fines, fees, and court costs — frequently paid in installments by people who need a plan they can keep. Payment plans and reminders reduce the follow-up your clerks do by hand.
One-time payments taken at the point of application, often at a counter, often by someone you'll never bill again. Speed and a clean receipt matter more than enrollment.
Program registration and facility fees, seasonal and bursty, usually paid by parents on a phone at an inconvenient hour.
Assessments, dues, and donations, where the collection process has to stay simple because the staff running it is small.
The practical effect for an agency: the platform arrives at no software cost, the implementation work is ours rather than yours, and because there’s no purchase, there is frequently nothing to put out to bid.
A branded payment page residents reach from your website.
The same portal, built for the phone most residents will actually use.
Staff send a secure payment link by SMS; the resident pays from the message.
For residents who would rather call, and for staff taking payments over the phone.
Counter and point-of-sale payments, including cash and check, recorded against the right bill.
Self-service payment in your lobby.
Payment types supported: credit cards, debit cards, ACH and eCheck, Apple Pay, Google Pay, plus cash and check recorded by your staff.
Payment acceptance in the public sector carries obligations a general-purpose processor won’t help you with.
Bringing on a payment platform usually means a purchase, and a purchase usually means a process. When the software carries no license fee, there is often no purchase to procure — which removes the step that most often turns a three-week decision into a nine-month one.
We’ll also do the setup. Configuring branding, loading your first bill file, and connecting the gateway is our work, not a project your IT staff has to scope.
Procurement rules differ by state and by entity, and we’ll work within whatever yours requires.
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